Orders & Payments

How do I place an order?

Browse our products at abibridals.com, select your preferred item and any available options, and add it to your cart. Review your selections and complete checkout with your billing, shipping, and payment details.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover through Stripe. All transactions are processed in U.S. dollars (USD).

Do you charge sales tax?

We do not currently collect sales tax at checkout. This does not mean purchases are tax-exempt. Any applicable tax we are required to collect will be displayed before you place your order.

Will I receive an order confirmation?

Yes. After a successful order submission, we will send a confirmation email with your order number and purchase details.

If you do not receive it, check your spam or junk folder. If you are unsure whether your order was completed, contact us before placing another order.

Can I cancel my order?

You may request cancellation within 12 hours of placing your order, provided it has not shipped. This is a continuous 12-hour window, including weekends and holidays.

Email [email protected] with your order number and the subject line “Cancellation Request.” We use the time your email is received to assess eligibility and will confirm the outcome by email.

Approved cancellations receive a full refund, including shipping charges, with no cancellation fee. Please see our Cancellation Policy for details.

Shipping & Delivery

Where do you ship?

We currently ship within the United States only. We do not offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to your address, we will contact you using the information provided with your order.

Where are online orders shipped from?

All online orders are processed and shipped from within the United States.

How long does processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

Our processing days are Monday–Saturday, excluding U.S. federal holidays, with a daily cutoff of 5:00 PM Eastern Time (ET). Orders placed at or after the cutoff enter the processing schedule on the next processing day.

How long does delivery take?

Standard shipping typically takes 7–17 business days after processing. Including processing, the estimated timeframe is 8–20 business days.

These are estimates, not guaranteed delivery dates. Carrier schedules, holidays, weather, and other disruptions may affect delivery.

How much does shipping cost?

Shipping is a flat rate of $4.99 per order within our U.S. shipping coverage. The charge is displayed at checkout before purchase.

Which carriers do you use?

We use USPS, UPS, or FedEx, depending on the shipment and destination.

How can I track my order?

Once your order ships, we will email your tracking information. Tracking updates may not appear immediately after the shipping label is created.

If you need help locating your tracking details, contact us with your order number.

Can I correct my shipping address?

Contact us as soon as you notice an error. We will try to update the address before shipment, but changes cannot be guaranteed once processing has begun.

If a package is returned because of an incorrect or incomplete address you provided, a reshipping charge may apply. We will explain the charge and obtain your agreement before sending it again. If the address error was ours, we will resolve it without additional cost to you.

What if my order is delayed?

Check your tracking information and contact us if your shipment has passed the estimated delivery timeframe.

If we cannot ship within the stated processing timeframe, we will provide a revised estimate and offer the choice to accept the delay or cancel the unshipped merchandise for a full refund. This is separate from the standard 12-hour cancellation window.

What if my package is lost or marked delivered but has not arrived?

Please check the delivery location and ask household members or building staff whether they received it, then contact us with your order number and tracking details.

We will investigate with the carrier. Once a shipment is confirmed lost, you may choose a full refund or a replacement shipment at no additional cost.

Returns, Refunds & Replacements

What is your return policy?

We accept eligible requests for items that arrive damaged or defective, or errors made by our store, such as sending an incorrect item.

Please report the issue within 14 business days of delivery. For this policy, business days are Monday–Saturday, excluding U.S. federal holidays.

We do not accept change-of-mind returns or returns because a customer selected the wrong size or color. Please review our Returns & Refunds Policy for full details.

What should I do if my item arrives damaged, defective, or incorrect?

Email [email protected] within 14 business days of delivery. Include your order number, a description of the issue, and whether you prefer a refund or replacement.

We may request photographs of the item, packaging, or shipping label. Please keep the item and any available packaging while we review your request.

For a confirmed eligible issue, you may choose a full refund for the affected item, including any applicable original shipping charge, or a new replacement of the correct item at no additional cost. If the entire order is affected, we will refund the full order total.

Do I have to pay return shipping or a restocking fee?

No. For a confirmed eligible issue, we cover any required return shipping and do not charge a restocking fee.

Contact us before returning an item. We will provide the return address, instructions, and a prepaid label or another return method at our expense.

Do you offer exchanges?

No. We do not offer exchanges for a different size, color, style, or product.

A replacement provided to correct a damaged, defective, or incorrectly supplied item is a resolution under our Returns & Refunds Policy.

How long does a refund take?

If a return is required, inspection typically takes 1–2 business days after we receive it.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after refund issuance for the credit to appear, depending on your card issuer or payment provider.

Can I return an online order to your local store?

Please contact our online support team first. Do not send or bring an online return to the local retail address unless we specifically instruct you to do so.

Our Online Store & Customer Support

Is online inventory the same as local store inventory?

Not necessarily. Online and local store inventory may differ. An item listed online may not be available locally, and items available at the local store may not appear on our website.

Are online orders available for local pickup?

Online purchases are handled as orders for delivery. Our local retail address does not indicate that an online order is available for pickup.

How can I contact you?

Bimtessy Clothings
Email: [email protected]
Phone: (+1) 214-604-1953
Address: 2538 N Belt Line Rd, Irving, TX 75062, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET, excluding U.S. federal holidays.

You can also use the contact form on our Contact Us page. For order inquiries, please include your order number and do not send payment card details.

These hours apply to online customer support and do not specify local store opening hours.